Associate Director of Client Services

Posted: May 6, 2008

Report to Director of Programs

Position Summary

Responsible for operation of direct client services programs. The major programs are: COBRA case management, Grant funded case management, food & nutrition program, support groups.

Essential Functions and Responsibilities:

• Ensure overall compliance of contracts assigned to the client services programs. such as service deliverable level, quality, budget and reports.
• Develop and execute plan to increase client base and services.
• Recruit and hire program staff assigned.
• Provide supervision to staff: Case Management Team Leader, Food & Nutrition.
• Program Coordinator, Food and Nutrition Community Liaison.
• Perform quality assurance and quality improvement activities.
• Maintain and update educational and promotional materials.
• Maintain up-to-date policy and procedures for assigned programs.
• Work closely with other programs and departments in the organization to ensure a high quality comprehensive continuum of services.
• Submit both external and internal report on timely fashion.
• Coordinate submission of continued funding applications for government contracts.
• Work closely with the development office for competitive applications.
• Represent the agency as appropriate.
• Other activities as assigned.

Qualifications:

• An advanced degree in social work, human services, mental health or equivalent experience required.
• Ability to work with staff and clients from diverse background required.
• Ability to use common office software required: Word, Excel, Outlook, Power Point, Access. Familiarity with URS/AIRS preferred.
• Experience in supervising paid staff required.
• Three years of full-time work experience in a related field is strongly preferred.
• Familiarity in managing government contract or COBRA case management is strongly preferred.
• Fluency in one or more Asian languages preferred.
• Excellent written and verbal communication skills in English required.
• Self motivated, outcome oriented, problem solver preferred.
• Must be team player.

Competitive Salary and Excellent Benefits. To apply, please send a resume, cover letter, minimums salary requirement and three references to Yumiko Fukuda, 400 Broadway, New York, NY 10013, Fax 212-334-7956, or email Yfukuda@apicha.org. No phone call accepted. The position is open until it is filled.

APICHA is an equal opportunity employer that does not discriminate on the basis of age, race, creed, national origin, gender, disability, marital status, or sexual orientation.