Patient Associate/Billing Clerk (Full-Time, temporary with potential for extension)

Reports to: Clinic Manager

Duties and Responsibilities:

• Receives incoming telephone calls, redirects those calls and/or records messages.
• Receives persons presenting to Reception area.
• Schedule patients efficiently, follow up with patients for missed appointments, and check patients in and out of the clinic.
• Collect and enter insurance information in EMR
• Assist with patient flow
• Conduct a Financial Assessment of patients; assign sliding fee scale when indicated
• Obtain pre-authorization to provide medical services to patients who have a non-participating insurance
• Verify patients’ insurance coverage
• Creation and submission of insurance claims
• Ensuring accurate entry of all work into designated electronic health record/​practice management system
• Reading and understanding EOBs
• Resubmit or appeal unpaid claims
• Review and process denials
• Comply with agency policies and procedures and regulatory requirements.
• Perform light bookkeeping, filing, maintenance of an appropriate office environment, and other duties.
• Performs other duties as assigned.

Qualifications:

• Ability to understand or learn quickly all APICHA relevant billing codes
• Excellent written and verbal communication skills in English.
• Proficiency in common office software (Word, Excel), and ability to enter data accurately.
• Ability to sit in front of computer long hours.
• Ability to take public transportation.
• Being pleasant and personable over the phone as well as in person.
• Ability to work well with staff and patients
• Ability to speak and write at least one Asian language is preferred.
• Ability to work independently and as part of a team within a hierarchical organizational structure.
• Knowledge of eClinicalWorks software is preferred.

*** Compensation is commensurate with experience

Please forward resume and cover letter including salary requirements to:
Mihaela Mihai, Clinic Manager-APICHA HIV Primary Care Clinic
400 Broadway, 4th floor, New York, NY 10013, * Email: Mmihai@apicha.org

APICHA is an equal opportunity employer that does not discriminate on the basis of age, race, creed, national origin, gender, gender expression, disability, marital status, sexual orientation.