For Instructions for logging in by PC click here.
1. Using the “App Store” on iPhone or the “Google Play Store” on Android, search for the app “Healow” and install it on your device.
2. Once installed, launch the “Healow” app. You will be prompted to “Allow” or “Don’t Allow” notifications and access to your location. Answer to your preferences, and then select “Get Started.”
3. The next screen gives you the option to search for Apicha Community Health Center by entering a.) your provider’s name, or b.) Entering Apicha’s clinic code: JJBGAA. After finding Apicha select “Login” and enter your patient portal username and password, then press “Login” again.
4. Here you will Review and Accept the “Terms of Use Agreement” and then create a four digit pin number. This Pin will be used for future logins. Select “Done.”
5. You are now logged in. From your home screen select the “Appointments” section on the circular menu. You will then see the name of your provider and your appointment time. Tap on your provider’s name, and then tap “Start Televisit” at the bottom of your screen.
6. Please fill in your vital signs as thoroughly and accurate as possible. Each field does NOT need to be populated in order for you to continue. After your vital signs are filled in and submitted you are “checked in.” At this screen you will wait for your provider to connect.
7. When your provider joins the Televisit you will be prompted to “Don’t Allow” or “OK” the use of your camera and microphone on your phone. YOU MUST ALLOW both of these features by selecting “OK” in order for your visit to be successful. Input your four digit pin that you created earlier. Now you should be able to see and communicate with your provider. When the Televisit is concluded tap the red phone icon at the bottom of the screen.
Apicha Community Health Center is a non-profit, 501(c)(3) tax-exempt organization and is non-partisan. We do not endorse or oppose any political candidates running for public office or otherwise intervene in political campaigns. This health center receives HHS funding and has Federal Public Health Service (PHS) deemed status with respect to certain health or health-related claims, including medical malpractice claims, for itself and its covered individuals.
© 2022 Apicha Community Health Center, All Rights Reserved
ph: (212) 334-6029 | 400 Broadway New York, NY 10013